Privacy Policy
Last updated: November 5, 2026.
1.1 Who we are
Wowii is operated by Café Origen Perfecto S.A.S., Tax ID (NIT) 901.854.677-9, located at Avenida Bolívar # 14N-34, Armenia, Quindío, Colombia ("Wowii," "we," "us"). Café Origen Perfecto S.A.S. is the controller of the personal information described here. For any privacy matter: privacy@wowii.ai or My account → Privacy.
Wowii is a tool for businesses. When our customers upload information about their own customers (for example, contacts for emails or reviews), Wowii acts as a processor (service provider): we use it only to provide the service, following the customer's instructions.
1.2 What information we collect
| Type of information | Examples | Where it comes from |
|---|---|---|
| Account | Name, email, encrypted password, country, language and, if you allow it, your WhatsApp number for account reminders (reply STOP or BAJA to opt out) | You give it when you sign up |
| Business and brand | Business name, logo, colors, products, prices, audience, answers to the brand questionnaire | You give it in the app |
| Content | Photos, videos, text, audio, meeting recordings or transcripts, pieces created | You upload it or we create it with you |
| Voice | Recordings of your voice, only if you turn on Custom Voice | You give it with your express consent |
| Payment | Plan, billing history, last 4 digits of your card | Our payment processor; we don't store the full card number |
| Your customers' contacts | Emails, names, public reviews | You upload or connect them |
| Usage and device | Screens visited, features used, browser, IP address, errors | Automatically: the app's own logs linked to your account, not shared with third parties, used to improve the app and see where you get stuck; necessary cookies; and analytics cookies only if you accept them |
| Support | Messages you send us and conversations with Wowii, the AI support assistant (kept for 12 months) | You |
We also keep your sign-up source: the creator link or campaign that brought you to us, using our own 30-day cookie. We use it to pay commissions to the creators who referred you and to measure our campaigns. The creator doesn't receive your information: they only see how many people subscribed through their link. We keep it for as long as the commission lasts (12 months from your first payment).
We don't ask for sensitive personal information. Don't upload health information, information about minors, or anyone else's information without their permission.
1.3 How we use it
- To create your account and provide the service: writing, designing and delivering your content.
- To charge for your plan and one-time purchases, and send you receipts and renewal notices.
- To support you, tell you about important changes, and send you tips for using your free trial and notices about when it ends (you can stop receiving tips from any email).
- To improve and protect the app: detect errors, fraud and abuse.
- To send you Wowii news, only if you opted in. You can unsubscribe from any email.
- To comply with the law.
What we don't do: we don't sell your personal information; we don't share it for cross-context behavioral advertising; we don't use your content or your customers' content to train artificial intelligence models, and we don't let our providers do so.
1.4 Artificial intelligence
Wowii uses AI providers to write text, design, generate voices, music, images and videos, and transcribe audio. We send those providers only what each task needs. Their contracts with Wowii prohibit them from using your information to train their models. Everything the AI creates needs your approval before it's published.
1.5 Who we share it with
Only with providers that help us deliver the service, under contracts with confidentiality and security obligations:
| Type of provider | Purpose | Location |
|---|---|---|
| Artificial intelligence providers | Writing text, designing, generating voices, music, images and videos, transcribing audio, and the support chat | US |
| Hosting, database and file storage | Storing your account and content | US |
| Payment processors | Charging for plans and purchases | US and the country of payment |
| Email delivery | App emails | US |
| Error logging | Finding and fixing bugs | US |
If you're a business customer, you can request the list with each provider's name at privacy@wowii.ai.
We may also share information if the law or an authority requires it, to defend our rights, or if Wowii is sold or merged (we'll notify you first).
1.6 International transfers
Our providers store and process information mainly in the United States. When your information leaves your country, we use contracts with data protection clauses and providers with equivalent security measures. By using Wowii, you authorize that transfer so we can provide the service.
1.7 How long we keep it
| Information | Retention |
|---|---|
| Account, brand and content | Generated designs, videos and audio: 30 days from creation; we notify you 7 days before so you can download them. Brand answers: while your account is active and for 90 days after you cancel, in case you come back. You can ask us to delete them sooner. If your free trial ends without choosing a plan, your account is paused for 30 days and then we delete your Brand DNA, your monthly plan and your files; we tell you in the end-of-trial emails and 7 days before deletion, so you can download them. In Colombia, while paid plans are not yet available, we keep your account in read-only mode until 30 days after they open; you can delete it sooner in Settings. |
| Meeting and voice recordings | Meeting recordings: deleted 30 days after transcription. Custom Voice: deleted when you turn it off or, at the latest, 1 year after its last use |
| Payments and invoices | As long as tax law requires (up to 10 years in Colombia) |
| Security logs | 12 months |
Free trial fraud prevention: an irreversible code (hash) of your email and the card fingerprint our payment processor provides, so the free trial and one-time offers are limited to one per person. They're kept for 2 years, even if you delete your account, and are used only for this purpose.
Voice notes to answer the Brand DNA questions (once available): they're converted to text and the audio is deleted as soon as it's transcribed; they're not used to identify you. Images you upload are analyzed with AI only to suggest colors, style and tone, without recognizing the people in them.
1.8 Your rights
These rights apply to all users, wherever you live:
- Know what information we have and receive a downloadable copy. You can request a copy of your personal data, including the personal data in your Brand DNA, by emailing privacy@wowii.ai; we'll send it in a readable file.
- Correct or update it.
- Delete it and close your account from My account.
- Object to certain uses, such as marketing, and withdraw your consent.
- Opt out of the sale or sharing of your personal information for advertising ("Do Not Sell or Share My Personal Information"). We honor your browser's Global Privacy Control signal.
- Appeal if we deny a request, and file a complaint with the authority in your country or state (in Colombia, the Superintendence of Industry and Commerce, SIC).
Email us at privacy@wowii.ai or use My account → Privacy. If you live in the US, we respond within 45 days. In Colombia and other countries, we answer inquiries (for example, a request for a copy) within 10 business days and claims (to correct or delete) within 15 business days. We may ask you to verify your identity. We won't charge you or treat you differently for exercising your rights.
1.9 Security
We encrypt information in transit and at rest, limit who can access it, and review our providers. If a security breach affects your information, we'll notify you and the authorities within the deadlines the law requires.
1.10 Minors
Wowii is for people 18 and older who use the app for their business. We don't knowingly collect information from minors. If you believe a minor gave us information, email us and we'll delete it.
1.11 Changes
If we make a material change to this policy, we'll notify you by email and in the app at least 15 days before it takes effect.
1.12 By country or state
- Colombia: Café Origen Perfecto S.A.S. processes your data under Law 1581 of 2012 and its Information Processing Policy (this policy). By signing up, you give your prior, express and informed authorization for the purposes in section 1.3.
- California and other US states: in the last 12 months we collected the categories in section 1.2 for the purposes in section 1.3. We don't sell or share personal information, and we don't use personal information, including sensitive personal information, to infer characteristics about you. You may use an authorized agent to make a request on your behalf.
- Mexico: you can exercise your ARCO rights (access, rectification, cancellation and opposition) through the same channels.
- Brazil: the legal basis is performance of the contract, our legitimate interest, and your consent when we ask for it. Data protection officer (encarregado) contact: privacy@wowii.ai.
- United Arab Emirates: we process your data under Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.